Welcome to Sky Travel Inn. We are thrilled to be your trusted travel management partner.

These Terms and Conditions govern your use of our website (www.skytravels.com.bd) and the booking of any travel services with us, including flights, hotels, visa assistance, and tour packages. By using our website or booking our services, you agree to the terms outlined below. Please read them carefully.

1. Our Role as a Travel Agent

Sky Travel Inn acts as an authorized agent for third-party travel service providers, including airlines, hotels, tour operators, and insurance companies. While we use the most modern business booking tools to find you the best routes and guaranteed pricing, the actual travel services are provided by these third parties. Therefore, your bookings are also subject to the specific terms, conditions, and cancellation policies of those individual suppliers.

2. Bookings and Reservations

• Accuracy of Information: When booking, you must ensure that all passenger details (names, dates of birth, passport numbers) exactly match the government-issued ID or passport you will use for travel. Sky Travel Inn is not responsible for any fees or boarding denials resulting from incorrect information provided by you.

• Confirmation: A booking is not considered confirmed, and prices are not guaranteed, until full payment has been received and the ticket or voucher has been officially issued.

3. Pricing and Payment

• Fares and Taxes: Fares are dynamic and can change without notice based on airline or supplier availability. All prices are subject to change until tickets are issued.

• Service Fees: Our professional service fees may apply for certain bookings, cancellations, or modifications. These will always be communicated to you clearly before processing.

• Payment Methods: We accept standard industry payment methods. Full payment is required by the deadline provided by your travel consultant to avoid automatic cancellation by the airline or hotel.

4. Cancellations, Changes, and Refunds

• Supplier Policies: If you need to cancel or change your travel plans, the penalties and rules set by the airline, hotel, or tour operator will apply. Some promotional or budget tickets are strictly non-refundable and non-changeable.

• Processing Refunds: If your booking is eligible for a refund, Sky Travel Inn will process it once we receive the funds back from the supplier. Please note that airline refund processes can take several weeks. Our agency service fees are non-refundable.

5. Passports, Visas, and Travel Documents

• Traveler Responsibility: It is entirely your responsibility to ensure you have a valid passport (usually valid for at least 6 months beyond your return date), necessary visas, and required health/vaccination certificates for your destination and any transit countries.

• Our Assistance: While we offer professional Visa Processing and assistance, the final decision to grant a visa rests solely with the respective embassy or consulate. Sky Travel Inn is not liable for visa rejections or delays, and visa processing fees are non-refundable.

6. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance for all domestic and international trips. Travel insurance can help protect you against unforeseen circumstances such as trip cancellations, medical emergencies, lost baggage, or flight delays. We can assist you with the issuance of travel/health insurance upon request.

7. Limitation of Liability

While our dedicated, multitasking team works with a "We Can Do" attitude to ensure your trip is perfect, Sky Travel Inn cannot be held liable for:

• Delays, cancellations, or schedule changes made by airlines or transport providers.

• Loss, damage, or injury to persons or property during your trip.

• Acts of God, natural disasters, strikes, political unrest, or any other events outside of our direct control.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Bangladesh. Any disputes arising from these terms or our services will be subject to the jurisdiction of the courts in Dhaka, Bangladesh.

9. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time to reflect modern travel trends, technological advancements, or regulatory changes. The most current version will always be available on this website.

Need Help? Get in Touch

If you have any questions about these Terms and Conditions or need assistance with your travel plans, our team is eagerly waiting to serve you.

SKY TRAVEL INN

• Address: 51/1, VIP TOWER, 11th Floor, Naya Paltan, Dhaka - 1000

• Phone: +880 1711 458440 | +880 1611 458440 | +880 16014 58447 | +880 16014 58440

• Email: skytravelinn@gmail.com | ticket.skytravelinn@gmail.com

• Website: www.skytravels.com.bd

Service Hours:

• Business Hours: (Saturday - Thursday) 09:30 am - 5:30 pm

• Extended Hours: (Saturday - Thursday) 05:30 pm – 11:00 pm

• Weekend Hours: 10:00 am – 12:00 pm & 2:30 pm - 6:00 pm

• Govt & Public Holiday Emergencies: 10:00 am – 01:00 pm & 02:00 pm - 6:00 pm