Privacy Policy

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Privacy Policy

Privacy Policy

At Sky Travel Inn, your privacy is just as important to us as your travel experience. We are committed to protecting the personal information you share with us while providing you with exceptional travel management services.

This Privacy Policy explains what information we collect, how we use it, how we keep it safe, and your choices regarding your data when you visit our website (www.skytravels.com.bd) or use our services.

1. Information We Collect

To provide you with seamless travel services, we need to collect certain personal information. This may include:

  • Personal Identification: Your full name, date of birth, gender, and nationality.

  • Contact Information: Your phone numbers, email addresses, and physical address.

  • Travel Documents: Passport details, national ID (NID) numbers, visa information, and photographs (necessary for flight bookings and visa processing).

  • Payment Details: Billing addresses, transaction history, and payment method details (note: we ensure payment data is handled securely and do not store sensitive credit card numbers on our servers).

  • Travel Preferences: Dietary requirements, seating preferences, frequent flyer numbers, and specific health or mobility needs you choose to share with us to enhance your trip.

  • Digital Data: When you visit our website, we may collect standard data such as your IP address, browser type, and device information to improve our website's performance.

2. How We Use Your Information

We use your information with a "We Can Do" attitude, meaning we only use it to make your travel experience better and more efficient. Specifically, we use your data to:

  • Book international and domestic air tickets, hotels, and tour packages.

  • Process visa applications and provide travel assistance.

  • Issue travel and health insurance policies.

  • Create and manage your Individual Client Profile for quick future bookings (especially for our corporate clients).

  • Communicate with you regarding booking confirmations, flight changes, travel advice, and customer support.

  • Comply with legal obligations requested by government bodies, airlines, and regulatory authorities.

3. How We Share Your Information

Because we are a travel agency, we must share some of your details with third-party suppliers to fulfill your travel plans. We will only share what is absolutely necessary with:

  • Travel Service Providers: Airlines, hotels, tour operators, and transport companies.

  • Global Distribution Systems: Affiliates like E-Global, Mystify, and IATA networks to secure your bookings globally.

  • Government & Embassies: Regulatory bodies, customs, immigration, and foreign embassies strictly for visa processing and legal travel requirements.

We will never sell, rent, or trade your personal information to outside marketing companies.

4. How We Protect Your Data

Our energetic and professional team takes data security seriously. We use modern business tools and secure technological advancements to protect your personal information against unauthorized access, loss, or misuse. Access to your personal data is restricted to authorized Sky Travel Inn staff members who need it to perform their specific duties.

5. Cookies and Website Tracking

Our website may use "cookies" (small data files placed on your device) to enhance your browsing experience, remember your preferences, and help us understand how visitors use our site. You can adjust your browser settings to decline cookies at any time, though this may limit some features of our website.

6. Your Rights

You have the right to:

  • Request a copy of the personal information we hold about you.

  • Ask us to correct any inaccurate or outdated information.

  • Request the deletion of your data, provided we are not legally required to keep it for financial or regulatory reasons.

7. Changes to This Privacy Policy

As travel trends and technological advancements evolve, we may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data, our team is eagerly waiting to assist you.

SKY TRAVEL INN

  • Address: 51/1, VIP TOWER, 11th Floor, Naya Paltan, Dhaka - 1000

  • Phone: +880 1711 458440 | +880 1611 458440 | +880 16014 58447 | +880 16014 58440

  • Email: skytravelinn@gmail.com | ticket.skytravelinn@gmail.com

  • Website: www.skytravels.com.bd

Service Hours:

  • Business Hours: (Saturday - Thursday) 09:30 am - 5:30 pm

  • Extended Hours: (Saturday - Thursday) 05:30 pm – 11:00 pm

  • Weekend Hours: 10:00 am – 12:00 pm & 2:30 pm - 6:00 pm

  • Govt & Public Holiday Emergencies: 10:00 am – 01:00 pm & 02:00 pm - 6:00 pm