Phone: +880 1711 458440
Email: skytravelinn@gmail.com
www.skytravelinn.com.bd
Phone: +880 1711 458440
Email: skytravelinn@gmail.com
www.skytravelinn.com.bd
Return & Refund Policy
At Sky Travel Inn, we approach your travel planning with a positive "We Can Do" attitude. We understand that travel plans can change unexpectedly. Because we act as an authorized management agent for airlines, hotels, and tour operators, our refund policies are aligned with the rules of our third-party industry partners.
Below is everything you need to know about how cancellations, changes, and refunds are processed.
Airline Rules Apply: Every air ticket is subject to the specific fare rules set by the issuing airline. Some promotional or budget tickets are strictly non-refundable and non-changeable.
Cancellation & Date Change Fees: For tickets that are eligible for refunds or changes, airlines charge a standard penalty fee. Sky Travel Inn will pass these charges directly through to you, along with a nominal agency processing fee.
No-Show Policy: If you fail to cancel your ticket before the flight's scheduled departure or miss your flight, it will be marked as a "No-Show." Many airlines do not allow refunds or date changes for no-show tickets.
Refundable vs. Non-Refundable: When booking accommodations, the room type determines the cancellation policy. "Non-Refundable" rooms offer lower prices but cannot be refunded or altered after booking.
Cancellation Windows: For refundable rooms, you must request a cancellation before the deadline specified on your booking voucher (usually 48 to 72 hours before check-in) to avoid being charged for the first night or the full stay.
Strictly Non-Refundable: All fees associated with Visa Processing—including government embassy fees, visa application center charges, and Sky Travel Inn service fees—are 100% non-refundable.
Embassies charge these fees to review your application, and they will not return the funds regardless of whether your visa is approved, delayed, or rejected.
Deposit Forfeiture: Booking group packages requires early deposits to secure hotels, transport, and local guides. If you cancel your tour participation, deposits are typically non-refundable.
Partial Refunds: Cancellations made closer to the departure date will incur a tiered penalty fee depending on how much notice is given. Our team will provide the exact penalty breakdown at the time of booking.
We work quickly to process your requests, but the actual return of your funds depends heavily on airlines and banking channels.
Airline Approvals: Once we submit a refund request to an airline, it can take anywhere from 2 to 6 weeks for the airline to approve and release the funds back to us.
Banking Methods: Refunds will always be credited back through the original payment method used during the booking (e.g., the same bank account, credit card, or mobile banking wallet). It may take an additional 3 to 7 working days for your bank to reflect the amount in your account.
Our agency service fees, communication costs, and any insurance premiums paid during the booking process are non-refundable. These fees cover the professional labor and reservation tools used by our multitasking team to build and manage your travel itinerary.
To modify or cancel a booking, please contact us immediately during our service hours. Please have your Booking Reference Number (PNR) or invoice ready.
SKY TRAVEL INN
Address: 51/1, VIP TOWER, 11th Floor, Naya Paltan, Dhaka - 1000
Phone: +880 1711 458440 | +880 1611 458440 | +880 16014 58447 | +880 16014 58440
Email: ticket.skytravelinn@gmail.com | skytravelinn@gmail.com
Website:
Our Service Hours for Emergencies & Cancellations:
Regular Business Hours: (Saturday - Thursday) 09:30 am - 05:30 pm
Extended Service Hours: (Saturday - Thursday) 05:30 pm – 11:00 pm
Weekend Service Hours: 10:00 am – 12:00 pm & 02:30 pm - 06:00 pm
Public Holiday Emergency Hours: 10:00 am – 01:00 pm & 02:00 pm - 06:00 pm
